Shipping Guide

E-Packet 20 - 35 Working Days

Fast Express shipping 3 - 7 Working Days

Track your order

If there have any problem with the delivery status,please contact the courier before contacting us by e-mail(sales@mrshair.com).

E-packet: http://www.17track.net/en/

DHL: http://www.cn.dhl.com/zh.html

FEDEX: www.fedex.com

Order Processing Time

If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.

In some cases delivery may take longer than stated due to security and customs clearance.

Return/refund for quality problem

We accept 7 days NO REASON returned . If you don't like the quality , don't like the color , your boyfriend/girlfriend/family dislike it , you also can return to us .

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), the others reason caused be returned by buyer.

Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.

Kindly reminder:

1.If you want to return it Within 7 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.

2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us.

3. Please write down your order number and other important information we give at the form on a sale card then send them back together.

If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address: sales@mrshair.com.

Order Cancelling:

We can cancel the order for you if you contact us in time after your purchase.

1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4 If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.

All rights to interpret are reserved by mrshair.com.

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: sales@mrshair.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.

Shipping Guide

E-Packet 20 - 35 Working Days

Fast Express shipping 3 - 7 Working Days

Track your order

If there have any problem with the delivery status,please contact the courier before contacting us by e-mail(sales@mrshair.com).

E-packet: http://www.17track.net/en/

DHL: http://www.cn.dhl.com/zh.html

FEDEX: www.fedex.com

Order Processing Time

If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.

In some cases delivery may take longer than stated due to security and customs clearance.

Return/refund for quality problem

We accept 7 days NO REASON returned . If you don't like the quality , don't like the color , your boyfriend/girlfriend/family dislike it , you also can return to us .

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), the others reason caused be returned by buyer.

Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.

Kindly reminder:

1.If you want to return it Within 7 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.

2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us.

3. Please write down your order number and other important information we give at the form on a sale card then send them back together.

If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address: sales@mrshair.com.

Order Cancelling:

We can cancel the order for you if you contact us in time after your purchase.

1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4 If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.

All rights to interpret are reserved by mrshair.com.

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: sales@mrshair.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.